Keep your chair in the game
A worn caster or a scuffed armrest pad shouldn't retire a good chair. Tell us what's tired and we'll help you sort a replacement — no need to buy a whole new seat.
Availability, confirmed per request
Every part request starts with your chair model and order number — that tells us exactly which components fit your build. Availability varies by model and production run, so we confirm each request individually by email before anything ships.
Within your warranty period? Start with a warranty claim instead — if the part is covered, you shouldn't pay for it.
The parts people actually ask for
These are the components that see the most action over a chair's life. If yours isn't listed, ask anyway — describe it in your message.
Casters
The first thing to wear on any rolling chair — especially on carpet. Replacing them takes seconds: they pull out and press in by hand.
Availability confirmed by emailGas lift
If your seat slowly sinks during the day, this cylinder is the culprit. A swap restores full height adjustment.
Availability confirmed by emailArmrest pads
Elbows are relentless. Fresh pads bring back the cushioning without touching the armrest mechanism underneath.
Availability confirmed by emailScrews & bolts kit
Lost a bolt mid-assembly, or want spares of every fastener in the box? One kit covers the full set for your model.
Availability confirmed by emailFootrest slide
For the RGB PRO and RGB START: the pull-out rail your feet live on during long sessions.
Availability confirmed by emailSomething else?
Levers, cushions, a recline handle — if it came with your chair, we want to know it's worn out.
Describe it in your message →Tell us what's worn out
Three details are all we need to find the right part for your exact chair. A photo of the worn part speeds things up even more.
- 1Send us a message. Order number + chair model + the part that's tired.
- 2We check fit and availability for your production run.
- 3You get an email with your options before anything is charged or shipped.
Request a part
Send your request through the contact page and include:
- Order number (e.g. #1234)
- Chair model — RGB PRO, RGB START, ERGO MESH, or MEMORY PRO
- The part and what happened — e.g. “right armrest pad cracked along the front edge”
Part requests are answered by email. No bots, no phone trees — a human checks your model and replies.
A real person reads every request
Every part request lands in our support inbox and gets a written reply — with your options laid out honestly, including “that one's covered by warranty, don't pay for it.”
More ways to reach us →