WINGOMART Support

How can we help?

Answers on shipping, returns, warranty, assembly, and everything in between.

ShippingDirect from Canada ReturnsHow it works WarrantyCoverage included AssemblySetup & care ContactTalk to a human

FAQ

Frequently asked questions

The straight answers, grouped by topic. Can't find yours? Contact us and a real person will reply.

Choosing & buying Before you order

Which WINGOMART chair is right for me?+
Start with the 60-second chair quiz — it matches how you sit, how warm you run, and your budget to a chair. Prefer to compare specs side by side? Use the comparison page. Short version: RGB PRO is the flagship all-rounder, ERGO MESH runs coolest for all-day sitting, MEMORY PRO is the plush memory-foam build.
What's the difference between RGB PRO, ERGO MESH, and MEMORY PRO?+
RGB PRO is our flagship high-back PU-leather chair with built-in RGB lighting, lumbar massage cushion, and footrest. ERGO MESH swaps upholstery for a breathable mesh back with adjustable lumbar support and 3D armrests — the pick if you run hot. MEMORY PRO is the comfort-maximalist build: memory-foam cushioning, 4D armrests, a 180° recline, and a flat alloy base. The compare page lays it all out.
Can I try a chair before buying?+
We sell direct-to-door with no showrooms — that's part of how we keep prices down. If a chair isn't right for you, returns are covered by our refund policy; see the Returns section for how that works.

Assembly & use After it arrives

How hard is assembly?+
Everything you need ships in the box, and assembly is designed to be done at home without special tools. If you get stuck at any step, contact us and we'll walk you through it.
How does the lighting work on the RGB chairs?+
The lighting is a built-in LED system — no app to install, no account to create. Prefer no lights? Switch it off completely and the chair looks like a standard premium gaming chair.
How do I care for the PU leather, mesh, and linen?+
For PU leather: wipe with a soft cloth dampened with water or mild soap solution, then dry — no harsh solvents, no abrasive pads. For mesh: vacuum with a brush attachment and spot-clean with mild soap. For linen over memory foam: blot, never scrub. Keep every chair out of prolonged direct sunlight. The full guide lives on the care page.
How do I set up the chair for good posture?+
A good starting point: feet flat on the floor, elbows at 90° on the armrests, and the lumbar support nestled into the curve of your lower back — then fine-tune from there. Our ergonomics page explains what each adjustment does.

Orders & payments Checkout & after

What payment methods do you accept?+
Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, and PayPal — through Shopify's encrypted checkout. Details on our payment options page.
Can I change or cancel my order?+
If your order hasn't shipped yet, usually yes — contact us as soon as possible with your order number and we'll do our best to catch it. Once a box is with the carrier we can't redirect it, but our refund policy still has you covered.
How do I track my order?+
You'll get a confirmation email when you order and a second email with a tracking link the moment your box leaves the warehouse. The tracking link updates at every carrier scan.
Do you ship outside Canada?+
Right now we ship within Canada. If you're outside Canada and want a WINGOMART chair, drop us a note — we track every request as we plan where to ship next.

Shipping & Delivery

Ships direct from Canada

Every order ships from our Canadian warehouse to your door — no retailer middlemen, no border surprises.

Canada-wide

From our warehouse to your door

Orders ship direct from our Canadian warehouse to addresses across Canada. Any shipping cost for your address is shown at checkout before you pay — no surprises after the fact.

Delivery estimates

Delivery time depends on your address and the carrier. You'll see a tracking-based estimate as soon as your order ships, and it updates at every carrier scan.

Order tracking

A tracking link lands in your inbox the moment your box is scanned by the carrier. It updates at every hub, so you can plan to be home for the big day.

It arrives in a big box

Gaming chairs ship flat-packed in one large box. Carriers deliver to your door; if you're in an apartment or walk-up, a second set of hands for the stairs is a good idea.

Damaged box on arrival? Photograph it before opening and contact us — it makes any claim instant.

Returns

Returns, in three steps

If it's not the right chair for you, returning it is simple. The full terms — including the return window — live in our refund policy.

Request

Message us through the contact page with your order number and the reason. We'll confirm the return and send instructions.

Box it

Repack the chair in its original box and packaging (keep them for the first while!). We'll confirm the return address and next steps with you by email.

Refund

Once the chair is received and checked, your refund goes back to the original payment method. You'll get an email confirmation the moment it's processed.

Items should be in like-new condition with original packaging. Full terms live in our refund policy — and if anything about your situation is unusual, just ask; we're reasonable humans.

Warranty

Built to last. Backed in writing.

Warranty coverage is included with every WINGOMART chair. The full terms live in our limited warranty policy.

Coverage — included

Every chair ships with warranty coverage

Manufacturing and material defects are covered from the day your chair arrives — the parts that matter, covered in writing:

  • Frame, base, and gas lift
  • Recline and tilt mechanisms
  • Armrest assemblies
  • Casters and hardware

Normal wear, cosmetic marks from use, and damage from misuse aren't covered. Full terms in the warranty policy.

Making a claim

Three things get a warranty claim resolved fast.

  1. Your order number — it tells us your exact chair and production run.
  2. A photo or short video of the issue — most claims are approved from this alone.
  3. A sentence on what happened — when you noticed it and how the chair is used.
Start a claim →

Full coverage terms: limited warranty policy.

Contact

Talk to a real person

One inbox, real humans, no bots and no ticket maze. Include your order number if you have one — it speeds everything up.

Message us

For anything — orders, returns, warranty claims, spare parts, or chair advice before you buy. Attach photos or video for warranty and delivery-damage claims — it usually resolves things in a single reply.

Contact us →
Response time
We aim to reply within 1–2 business days

Monday to Friday, on Canadian time. Around launches and sale events it can take a little longer — we answer everything in the order it arrives.

Speed things up
Include your order number

It's in your confirmation email and starts with #. With it, we can see your exact chair, address, and shipment before we even reply.

Still deciding? Let's find your chair.

Answer six quick questions and we'll match you to the right build — or browse the full lineup yourself.

Take the chair quiz → Browse all chairs

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