Refund policy

Refund policy

Effective date: August 21, 2026

You have 30 days from delivery to return an item. This page explains how to start a return, who pays the return shipping, and what happens once we receive it.

Return window and condition

You can return an item within 30 days of delivery. For a change-of-mind return the item must be:

  • unused,
  • in its original packaging,
  • complete, with every part, accessory, cable and piece of hardware,
  • accompanied by proof of purchase - your order number or receipt.

A chair that has been assembled and used is no longer in resaleable condition, which is why change-of-mind returns need to be unused. This condition applies only to change-of-mind returns. It does not apply if the item is defective, was damaged in transit, or is not what you ordered.

How to start a return

  • Email contactus@wingomart.com with your order number, the item, and the reason for the return.
  • We reply within 1 to 2 business days with the return address and instructions.
  • Pack the item in its original packaging, ship it, and keep the tracking number until the refund is issued.

Please contact us before shipping anything back. A parcel that arrives without notice is much harder to match to an order, and that delays your refund.

Who pays the return shipping

  • Change of mind: you pay the return shipping.
  • Defective, damaged in transit, or not what you ordered: we pay all shipping, in both directions.

We do not charge a restocking fee.

Refunds

Once we receive the return and inspect it, we refund to the original payment method. How long the money takes to appear depends on your bank or card issuer, which is outside our control.

If your order was cancelled before it shipped, or you cancelled under Quebec's rules on distance contracts, we refund every sum you paid us, including shipping charges.

If a returned item arrives used, damaged by use, or missing parts, we contact you first and explain the options. We will not reduce a refund without telling you why.

Damaged, wrong or missing on arrival

Email us within 7 days of delivery with your order number and photos of the item and the box. Keep the packaging until the matter is settled. We pay the shipping in these cases and you choose between a replacement and a refund.

This 7-day window is there so we can deal with the carrier while a claim is still possible. It does not limit the legal warranty or any other right you have under Quebec law.

Exchanges

The simplest way to exchange an item is to return the first one and place a new order. Email us and we will line the two up so you are not out of pocket longer than necessary.

Defects after the return window

WINGOMART products carry a 1-year limited warranty from the date of original purchase against manufacturing defects in materials and workmanship. The full terms - what is covered, what is excluded, and how to make a claim - are on the Limited warranty page. That page is the authoritative document and nothing here changes it.

Your legal warranty in Quebec

The legal warranty provided by Quebec law applies in addition to our 1-year limited warranty. Under the Consumer Protection Act, goods must be fit for the purpose they are normally used for and must last a reasonable length of time, given the price paid, the terms of the contract and the conditions of use.

Our commercial warranty does not replace, reduce or shorten that legal warranty. Nothing on this page limits your rights under the Consumer Protection Act or the Civil Code of Quebec, and none of our products are sold "as is" or without the warranties the law provides.

Questions

Start every return, refund or warranty question at contactus@wingomart.com. We reply within 1 to 2 business days.