Shipping policy
Shipping
Effective date: August 21, 2026
We ship from a Canadian warehouse and price everything in Canadian dollars (CAD). This page explains what shipping costs, how long it takes, and what to do if a parcel arrives damaged, incomplete or wrong.
Free shipping across Canada
Standard shipping is free everywhere in Canada, with no minimum order. There is no order value you have to reach and no hidden handling charge added at checkout.
Express delivery is offered as a paid upgrade. The rate is shown at checkout before you pay.
Processing time
We process orders on business days, Monday to Friday, excluding statutory holidays. Orders placed before 2:00pm EST on a business day are processed the same day. Orders placed after 2:00pm EST, or on a weekend or a statutory holiday, are processed on the next business day. The delivery estimates below start when the order leaves our Canadian warehouse, not when you place it.
Delivery estimates in Canada
- Standard - 3 to 10 business days. Free, no minimum order.
- Express - 1 to 3 business days. Paid, at the rate shown at checkout.
These are the two shipping methods offered at checkout in Canada. They are estimates given by the carrier, not guaranteed delivery dates. Weather, carrier backlogs, strikes and deliveries to remote areas can add time we do not control.
International shipping
We ship to the United States and to roughly 26 other countries. International shipping is not free. The rate depends on the weight of the order and is shown at checkout before you pay:
- Standard: $7.90, $19.90 or $29.90 CAD, depending on weight.
- Express: $34.90 CAD.
Duties, import taxes and customs fees on international orders are your responsibility, unless the checkout states otherwise for your country. Customs clearance can add days to an international delivery.
Updates on an order
For an update on an order that has already shipped, email contactus@wingomart.com with your order number, or call +1 (514) 341-1060 between 9:00am and 6:00pm EST on a business day. We reply to email within 1 to 2 business days.
Check your address before you pay
Gaming chairs ship in large boxes, so an incomplete or wrong address costs real time. Please check the shipping address, the unit or suite number and your phone number at checkout. If a parcel comes back to us because it could not be delivered, we will contact you to arrange re-delivery or a refund.
If your order arrives damaged, incomplete or wrong
Email us within 7 days of delivery at contactus@wingomart.com. Send your order number and photos of the item and the box if there is visible damage. Keep the packaging until the matter is settled - the carrier may need to see it.
In these cases we pay all shipping costs, and you choose between a replacement and a refund.
The 7-day window exists so we can act while a claim against the carrier is still possible. It does not limit the legal warranty or any other right you have under Quebec law, and it does not affect the 1-year limited warranty. If you notice a problem later, still write to us.
Cancelling an order
If you need to cancel, email us as soon as possible - and if you are inside the 2:00pm EST cut-off, call us, because the order may already be moving. If the order has not shipped, we cancel it and refund everything you paid, shipping charges included. If it has already shipped, we handle it as a return under our Refund policy.
Where Quebec's rules on distance contracts give you a right to cancel, we refund all sums you have paid us, including shipping charges. Nothing on this page limits that right.
Questions
Write to contactus@wingomart.com with your order number. We reply within 1 to 2 business days.