Privacy policy
Privacy Policy
This Privacy Policy explains how WINGOMART Paddle Boards ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from paddleboardswm.com. We are committed to handling your information responsibly and in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), Québec's Law 25, and Canada's Anti-Spam Legislation (CASL).
Information we collect
- Information you provide: your name, email address, shipping and billing address, and phone number when you place an order, create an account, or contact us.
- Order and payment information: purchase details and payment data, processed securely by Shopify and our payment providers. We never see or store your full credit-card number.
- Information collected automatically: device type, browser, IP address, and pages viewed, gathered through cookies and similar technologies to help our site work and improve.
How we use your information
- To process, fulfil, and deliver your orders and provide customer support.
- To send you order and shipping updates.
- To send marketing emails — only with your express consent, which you can withdraw at any time.
- To improve our website, products, and overall shopping experience.
- To detect fraud and meet our legal, accounting, and tax obligations.
Consent
We collect, use, and disclose your personal information with your consent, except where the law permits or requires otherwise. You may withdraw your consent at any time by contacting us, subject to legal or contractual restrictions and reasonable notice.
Payment information
Payments are processed by Shopify Payments and our third-party payment providers using secure, PCI-DSS-compliant infrastructure. Your full card details are handled directly by these processors and are never stored on our servers.
How we share your information
We do not sell your personal information. We share it only with trusted service providers who help us operate — including Shopify (our store and hosting platform), payment processors, shipping carriers, and email/marketing tools — strictly to fulfil your order and run our business, and only as required by law or in connection with a business transfer such as a merger or acquisition.
Information stored or processed outside Québec / Canada
Some of our service providers (including Shopify) may store or process your information on servers located outside Québec or Canada, including in the United States. Where this happens, your information may be subject to the laws of those jurisdictions, and we take reasonable steps to ensure it remains protected by appropriate safeguards.
Cookies & tracking
We use cookies to keep your cart working, remember your preferences, understand site usage, and support our marketing. You can accept or decline non-essential cookies through our cookie banner, and you can manage or delete cookies at any time through your browser settings.
Marketing communications (CASL)
We only send marketing messages to people who have given express opt-in consent. Every marketing email includes a clear unsubscribe link, and we honour opt-out requests promptly.
How long we keep your information
We retain your personal information only as long as necessary to fulfil the purposes described here — including order history, warranty, accounting, and legal obligations — after which it is securely deleted or anonymized.
Data security
We use industry-standard safeguards and Shopify's secure, PCI-compliant infrastructure to protect your information against unauthorized access, loss, or misuse.
Your privacy rights
You have the right to access, correct, update, or delete your personal information, to withdraw consent, and to request that we stop using it. To exercise these rights, email Info@wingomart.com. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, for Québec residents, the Commission d'accès à l'information (CAI).
Children's privacy
Our store is intended for adults. We do not knowingly collect personal information from anyone under the age of majority in their province. If you believe a minor has provided us with information, please contact us and we will delete it.
Person responsible for privacy
We have designated a person responsible for the protection of personal information. For any privacy question or request, contact our privacy contact at Info@wingomart.com.
Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.